1. Electronic delivery
Rapid Yatra provides tourism package services digitally; no physical shipping is normally involved. After successful payment and supplier confirmation, we send the package voucher, itinerary or confirmation reference to the email address, mobile number or agreed messaging channel supplied by the customer.
2. Delivery time
Confirmed documents are ordinarily sent promptly and generally within 24 hours of confirmation. Some packages require supplier verification and may take longer; we will communicate a pending status where practicable. Payment alone is not confirmation.
3. Customer responsibility
Provide a working email address and mobile number and check spam/junk folders. Review every document immediately and report any discrepancy in traveller name, destination, dates or inclusions. Supplier correction fees and restrictions may apply after issue.
4. Non-delivery
If you have paid but have not received a package document, contact us before making another payment. We will verify whether the supplier confirmed the booking and resend the document or process the eligible remedy under our Cancellation & Refund Policy.